Cancellation & refund policy

*All bookings are non-refundable and sales are final, except if the flight/cruise ship is cancelled

In the event of an eligible refund, the money will be returned within 30 working days after the service was to be provided.

50% non-refundable deposit is required for any booking over $1000 and the rest is due 7 days upon arrival except for Boats and Yacht charters, they must be paid in full. All types of transportation services starting from $90 to $999 must be pre-paid in full. We will charge the full amount to the credit card provided. All clients are required to confirm their bookings a day before the scheduled transport service via our WhatsApp or email. Cancellations must be notified via the mentioned email or by WhatsApp on the mentioned number: Emails: [email protected] and cc:[email protected]

Toll-Free Number: +1 747 222 3215 or Call/WhatsApp +1 242 477 3095

If there’s any change with the flight schedule, such as delays it’s your responsibility to inform us by email or via WhatsApp here: Emails: [email protected] and cc:[email protected]

Toll-Free Number: +1 747 222 3215 or Call/WhatsApp +1 242 477 3095

The Bahamas Private Transport and Tours Company Ltd will charge advance BOOKING DEPOSIT per tour to the provided credit card at the moment of confirming your reservation. The balance due will be paid in full or charged to the credit card provided on the day of your first tour. For group tours, all sales are final. All reservations/tours confirmed during the weeks of Peak season(starting from January to the 3rd week of August) must be pre-paid in full and there’s no refund. Tour rescheduling must be requested at least 36 hours in advance. If rescheduling is requested within less than 36 hours of the scheduled tour, the total cost of the tour will have to be paid again. All airport transportation/Sailing/Sunset/fishing/Snorkeling tours must be pre-paid in full. All clients are required to confirm their bookings a day before the scheduled tour service via our WhatsApp or email. Cancellations must be notified via the mentioned email or by WhatsApp on the mentioned number: Emails: [email protected] and cc:[email protected]

Toll-Free Number: +1 747 222 3215 or Call/WhatsApp +1 242 477 3095

15-30 days before the scheduled date: 100% of the total cost of the tour must be pre-paid.

For the airport pick-up, one of our associates will be at the airport waiting for you, right after you pass customs, he will be holding a sign with your name on it. Look for the sign! We will monitor your flight's arrival and gauge when to meet you. Please note that in some cases, your driver may perform a curbside pickup instead of waiting outside of the airport. For the airport drop-off, remember you need to be at the airport at least 2 hours ahead of the flight departure time. Don’t forget to also consider the driving time to get to the airport. Infant car seats are provided upon request and subject to availability. Make sure you reconfirm the departure time of your return flights. It’s your responsibility. Children over 6 years old pay full price. Infants at no charge. All children under 6 years old are considered infants. The following tours for children of all ages must pay FULL PRICE: City Tours, Island Tours, Luxury Island, John Watling's Distillery Tour, Pig Beach Tour, Tours of The Caves in Nassau, Pompey Square Museum Tours, The Pink Sand Beaches, Tours of All the Forts, Queen's Staircase, Clifton Heritage National Park Tours. Once you paid, it means you have accepted the Terms and Conditions of our company's Cancellation Policies. In the case a flight or cruise ship is cancelled, the refund amount will be processed within 30 working days. Credit will be hold for the service. The agent will determine if its 6 months or 1 year. For bookings made within 30 minutes of the scheduled service time, customers may experience a waiting time of up to 1 hour; however, we will make every reasonable effort to accommodate and provide service as promptly as possible. All clients are required to confirm their bookings a day before the scheduled tour or transport service via our WhatsApp or email.